In the UK, it is a well known fact that the funeral industry is unregulated; funeral director facilities vary hugely, as do the quality of services offered, and their costs. So what are your Unique selling points? What is good practice?
Disclose costs: Good practice could result in more transparency over funeral costs, making it easier to compare prices.
Consumer protection over pre-paid plans: If there are any Pre-paid funeral plans’ limitations they perhaps can be made clearer to the consumer. They should cover the whole cost of the funeral and try to avoid customers’ money being locked into these plans and there being high cancellation fees.
Savings plans
Offering savings plans to fit budgets is good practice, as well as plans that allow for interest and potential winnings with premium bond savings. These plans may allow consumers to release their money at any time.
No high-pressure selling tactics
Understandably, speaking with a salesperson when grieving is extremely difficult, so perhaps you can be a local trusted funeral director and quote quickly so as to help to remove some high-pressure selling.
Care: there must be proper care of bodies, with refrigeration and adequate storage
What the government is doing to regulate the funeral industry
In 2018. The government launched its investigation and called for regulation of pre-paid funeral plans, which proposed to bring these plans under the remit of the Financial Conduct Authority to regulate the industry.
In March 2019, the Competition and Markets Authority (CMA) launched an in-depth market investigation into the funerals sector.
December 2021
In the UK, it is a well known fact that the funeral industry is unregulated; funeral director facilities vary hugely, as do the quality of services offered, and their costs. So what are your Unique selling points? What is good practice?
Disclose costs: Good practice could result in more transparency over funeral costs, making it easier to compare prices.
Consumer protection over pre-paid plans: If there are any Pre-paid funeral plans’ limitations they perhaps can be made clearer to the consumer. They should cover the whole cost of the funeral and try to avoid customers’ money being locked into these plans and there being high cancellation fees.
Savings plans
Offering savings plans to fit budgets is good practice, as well as plans that allow for interest and potential winnings with premium bond savings. These plans may allow consumers to release their money at any time.
No high-pressure selling tactics
Understandably, speaking with a salesperson when grieving is extremely difficult, so perhaps you can be a local trusted funeral director and quote quickly so as to help to remove some high-pressure selling.
Care: there must be proper care of bodies, with refrigeration and adequate storage
What the government is doing to regulate the funeral industry
In 2018. The government launched its investigation and called for regulation of pre-paid funeral plans, which proposed to bring these plans under the remit of the Financial Conduct Authority to regulate the industry.
In March 2019, the Competition and Markets Authority (CMA) launched an in-depth market investigation into the funerals sector.
December 2021